Returning Purchased Umbrellas

Our policy lasts 30 days and you must request a Returns Number from us before returning your umbrellas.

Please email Rosie at info@brollybucket.co.uk to request a Returns Number.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at whiteumbrellacompany@brollybucket.co.uk

Sale Items and Special Price Umbrellas (if applicable)
Only regular priced items may be refunded, unfortunately sale / special price items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brollybucket.co.uk and we will be happy to help.

Shipping
To return your product, you should mail your product to:
BrollyBucket c/o Rosie Borland
Orchardwell, Killearn, Glasgow. G63 9QG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend using a trackable shipping service and/or obtaining a proof of posting. We don’t guarantee that we will receive your returned item.